Business days: Monday throught Saturday
Returns & Refunds
We want you to be completely satisfied with your purchase from USACUSTOMSHIRTS. Our return policy ensures a straightforward and fair process for all customers.
Return Window & Conditions
You may return your purchase within 30 days of delivery. Returns must meet these conditions:
- Item is unworn and in original condition
- All original tags and packaging are intact
- Product is not personalized or custom-made
- Item was not marked as final sale or non-returnable
For defective items, please report issues within 7 days of delivery and provide photos of the defect. We’ll cover return shipping for defective products.
Refund Process
When we receive your return, here’s what happens:
- Our team inspects the item (1-2 business days)
- Upon approval, we process your refund (7 business days)
- Your bank processes the refund (5-10 business days)
Refunds are issued to your original payment method and include the full product cost minus the $5 return shipping fee. Original outbound shipping charges are non-refundable.
Exchange Information
Size and color exchanges are available within 30 days of delivery, subject to stock availability. To request an exchange:
- Email support@usacustomshirts.com with your order number
- Specify the desired exchange item
- Return the original product in unworn condition with all tags attached
Return Instructions
To start your return:
- Email support@usacustomshirts.com
- Include your order number and return reason
- Wait for our return authorization
- Ship the item back using a trackable method
- Keep your shipping proof
Contact & Support
Our customer service team is available Monday through Saturday, 9:00 AM – 5:00 PM UTC-5:
Email: support@usacustomshirts.com
Response time: Within 24 hours
Please note: Personalized items, custom-made products, and items marked as final sale cannot be returned unless defective.